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We will send an email within 14 days to confirm your account deletion.

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Your subscription is deactivated, and you can continue below to request account deletion. As a reminder, you will still receive any orders on the way or scheduled for delivery in the upcoming week. While your deletion request is being processed, your account will remain accessible. Once the process is complete, your account will be permanently removed as requested.

1. Account Deletion Process.

To start deleting your account, please go to our website and cancel your subscription first.

1. Cancel Subscription

Please confirm that you want to delete your account. We will delete it within 30 days and send a confirmation email.

We’re sorry to see you go.

After you have completed all the above steps successfully, and sent an email to our customer support regarding your account deletion. You should receive a confirmation email in the near future when the process is complete.

Please complete the “Cancel subscription” step to continue with the account deletion flow.

First step incomplete

Your subscription is deactivated. Your account deletion would be delayed if you have an active delivery that is on its way, or a confirmed delivery for the upcoming week. Once there are no ongoing deliveries, only then will the account deletion process be commenced. 

Send request

After you’ve cancelled your subscription, you can request to have your account deleted. To submit your deletion request, select Send request and follow the prompts to confirm.

Please note that all of your account data will be removed, including any discounts or credit. If you return to HelloFresh in the future, you’ll need to create a new account.

2. Request Deletion.

To finalise deleting your account, we need to email our customer service team.

Dear HelloFresh Customer Care,

Please delete my account and all data associated with it.

Thank you.

Best regards,

First Step Incomplete

Please disconnect your Apple ID from your account

1. On your iPhone, go to Settings, then tap your name.
2. Tap Password & Security > Apps Using Apple ID.
3. Select the app ‘HelloFresh’, then tap Stop Using Apple ID.

Since you registered with your Apple ID, you’ll need to disconnect it from this account before you delete it.

After you’ve stopped using your Apple ID for this account, you’ll need to request to have your account deleted.

Please note that all of your account data will be lost, including any discounts or credit. If you return to HelloFresh in the future, you’ll need to create a new account.

Please confirm that you want to delete your account. We’ll delete it within 45 days and send a confirmation email.

We’ll email you within 45 days to confirm your account deletion.

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