We're sorry to hear that. First, please double check your entire box - as we sometimes pack loose ingredients - including the cool bag, as this contains all your dairy, meat and prepped veg.

If the ingredient, meal bag or item is still missing or you received the wrong thing, please contact our Customer Care Team so we can resolve this for you.

We're sorry to hear this. We work hard to ensure all ingredients in your box arrive at your door fresh and in great condition.

Please get in touch with our Customer Care team so we can make it up to you and report the issue back to the right team.

As a general rule, our protein and dairy ingredients should be used within four days of delivery, but please check the expiry date on the ingredients packaging. Our other ingredients' freshness can and do vary, however, all are designed to last the week.

We'd advise you to plan the order of your meals with ingredient freshness in mind, cooking the recipes that have ingredients with the shortest shelf life first.

We're sorry to hear you're missing a recipe card, but don't worry, we have you covered. All of our cooking instructions are available on our website and app.

If using our website, you can print off the missing recipe card at home: click on the current week and the recipe you're missing the instructions for. At the top of the recipe there will be a printer icon, select this and print off your recipe card. Alternatively, on both our app and website, you can select the recipe, scroll down and click 'Show cooking steps'.

Green Chef has a variety of recipes that could potentially contain an allergen. Ingredients are stored separately in order to minimise cross-contamination and most pass through Green Chef sealed in the packages they were received in. However, there is a small chance of cross-contamination so we cannot guarantee that a recipe is free of a particular allergen.

You can check all allergens by viewing the ingredients list when selecting your recipes, or on the recipe card and ingredient packaging once your box has been delivered. We also highlight recipes that contain one or more of the fourteen major allergens.

We leave it to our customers to review the ingredients and determine which recipes best suit their dietary needs.

Our nutritional information is calculated based on the exact specifications of our ingredients, and the quantities of those ingredients used in our recipes.

Other nutrition apps may show slightly different information depending on the brand and quantities used. The nutritionals displayed on our website are the most accurate guide for our recipes.

5-a-day focuses on consuming at least 5 portions of fruit and vegetables, with 80g typically counting as a portion for adults. This ensures you’re getting enough essential nutrients and fibre. 'Plant points' focuses on variety over portion size to promote a more diverse diet. While variety is key, it's still important to be mindful of portion sizes and pay attention to hunger and fullness cues. 5-a-day remains an important nutritional goal, while 30 plants a week works as a complementary concept to promote both quantity and variety in a balanced, plant-rich diet.

• Fruits (apples, oranges, tomatoes)
• Vegetables (kale, carrots, courgettes)
• Legumes (lentils, chickpeas, tinned beans)
• Whole grains (bulgur wheat, brown rice, oats)
• Fermented foods (kimchi, tofu, tempeh)
• Nuts and seeds (almonds, pumpkin seeds, sunflower seeds)
• Herbs (basil, rosemary, coriander)
• Dips & Spreads (houmous, smashed avocado)
• Other plants (mushrooms*) *Note: While not technically plants, fungi like mushrooms are included in many plant point systems for their fibre and polyphenol content. Why aim for 30 plant points a week? The scientific American Gut Project showed promising results that participants who consumed a minimum of 30 different plant-based foods a week had more diverse gut microbes compared to those who consumed less than 10 plant-based foods a week. This increased microbial diversity is linked to improved digestion and immune function.

Counting your plant points is a fun way to count up the different plants you've eaten across the week to give you a score. Remember, each plant counts as 1 point. Points are given for each variety of plant, for example: if you eat two red apples, it only counts as one point. Different coloured fruit and vegetables (like red and green apples) count as a new point each. Everything counts. Whether it’s fresh, dried, canned or frozen plants. Dips such as houmous count as 1 plant as they primarily contain one portion of chickpeas, meaning they’re a valuable source of protein and fibre.

Counting your plant points is a fun way to count up the different plants you've eaten across the week to give you a score. Remember, each plant counts as 1 point. Points are given for each variety of plant, for example: if you eat two red apples, it only counts as one point. Different coloured fruit and vegetables (like red and green apples) count as a new point each. Everything counts. Whether it’s fresh, dried, canned or frozen plants. Dips such as houmous count as 1 plant as they primarily contain one portion of chickpeas, meaning they’re a valuable source of protein and fibre.

Refined carbs like white pasta and rice don’t count as a plant point because of the reduced fibre. Try to stick to whole foods like brown rice and bulgur wheat. Although some fruit juices may count towards your 5-a-day, due to their lack of fibre, they can't be counted as a plant point.

Refined carbs like white pasta and rice don’t count as a plant point because of the reduced fibre. Try to stick to whole foods like brown rice and bulgur wheat. Although some fruit juices may count towards your 5-a-day, due to their lack of fibre, they can't be counted as a plant point.