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MANAGING MY SUBSCRIPTION

What is Green Chef?

To us, eating well means satisfying dishes that are exciting and full of flavour, colour and crunch. Green Chef is not a quick fix, but a tool you can use to help you on your way. You set your goals and use our recipe boxes to reach them, making the journey fun, tasty and uncomplicated.

Whatever your dietary preferences, there are delicious options for you to choose from every week.

How does a Green Chef subscription work?

A Green Chef subscription can work for anyone, here's how:

  1. You create an account and pick your dietary and delivery preferences.
  2. We deliver all you need for healthy dinners in optional weekly deliveries, straight to your door: all of our ingredients are fresh and pre-measured, to reduce food waste, and all of our recipes are easy-to-follow, nutritionally-approved, and chef-crafted.
  3. You cook nourishing meals in around 30 minutes or less.
  4. You’re free to change your diet preferences, skip weeks, or cancel at any time - just give us five days notice before your next scheduled delivery.
How will this cooking subscription fit in with my lifestyle?
We aim to be the most convenient solution for you to enjoy healthy, great-tasting food at home. Our boxes are created to fit around your lifestyle goals, with the help of our chefs and nutritionists. Our recipes come with step-by-step instructions, pre-measured ingredients and most are ready in under 30 minutes. Green Chef boxes are delivered straight to your door with no need for you to go to the shops.
Is there a minimum commitment?
We are a subscription service, so there is no minimum commitment once you have signed up. However, we don't offer one-off deliveries. You can skip any order or cancel at any time before the weekly deadline, which is 11:59 PM, five days prior to your next delivery.
How do I choose my recipes?

Click on the button below to head to your weekly menu.

My Menu

Choose your meals, hit save and we’ll deliver healthy food to your door. Or if you want to be surprised, set a meal preference and we’ll select recipes to fit your goals.

Can I mix and match recipes from different diet preferences?
Yes! We know that new foods can be a little intimidating, but we at Green Chef are big fans of trying new things. That's why we've created a menu that allows you to mix and match different dietary preferences so that you can switch things up in the kitchen and try something new every week.
How do I update my account details?

Updating your 'Plan Settings' is simple. Click on the button below to customise your options, such as meal preferences, box size and delivery address - don't forget to save your changes.

Account Settings

Please note, in order to be applied to your upcoming delivery, any changes need to be made before your deadline, which is 11:59 PM, five days prior to your upcoming delivery.

How do I log in into Green Chef?

Click on the button below to log in to your Green Chef account.

Log In

Tip: If you followed this link and can't see a log-in page, you may already be logged in! Check the top-right corner of the page for an icon of a person

If you have forgotten your password, click 'Forgot password?' and enter the email address you used to sign up. Please check your spam folder if you can't see the new password email in your inbox after 20 minutes.

How do I cancel my subscription?

We're sorry to hear you want to cancel your healthy recipe box subscription.

If you've had a problem we'd love a chance to resolve it.

Chat With Us

If you still wish to cancel, please note that any changes to your subscription must be made by our deadline, which is 11:59 PM, five days before your next delivery.

Cancel My Subscription

How do I reactivate my subscription?

We'd love to have you back! Click on the button below to reactivate your subscription. Please check all your details are correct and don't forget that all changes must be made by the deadline, which is 11:59 PM five days prior to your delivery.

Reactivate

How do I view a credit on my account?

To view your credit balance, click on the button below.

Check My Credit

Please note, your credit will automatically apply to your next full price Green Chef delivery.

What is the weekly cutoff time to make changes to my delivery or subscription?

The deadline is always 11:59pm, five days before your delivery day. For example, if you have a Saturday delivery day, the deadline would be Monday at 11:59pm.

Any changes you make to your account - including swaps to your Green Chef recipes, preferences, box size and address – need to be made before the deadline to apply to your upcoming delivery.

Can I change the number of meals or servings in my box?

To change the number of meals or servings in your box, click on the button below.

Change My Box Size

Don't forget, any changes must be made by the deadline, which is 11:59 PM five days prior to your delivery.

How do I skip a delivery?

We operate a flexible subscription and you can skip as many deliveries as you'd like. Click on the button below to view your scheduled deliveries and to skip a week, click the date you want to skip and hit 'Skip Week'.

Skip A Week

Remember to update your account by the deadline, which is 11:59 PM five days prior to your delivery.

Changed your mind? You can also un-skip a delivery by following the same steps above, as long as you do so by the deadline.

Can I see the menu before I enter my card details?

Yes you can, click on the button below to browse the menu over the next few weeks.

Weekly Menu

Each of our diet preferences are clearly labelled so you can see which recipes would suit you best.

Can I cancel or change my first order?

All changes to your first order - other than selecting your recipes - must be made by our Customer Care team. Please click on the button below to chat with us and we can help you make the changes you need.

Chat With Us

Please note, any changes to your subscription must be made by the deadline, which is 11:59 PM five days prior to your delivery.

RECIPES & INGREDIENTS

RECIPES & INGREDIENTS

MY DELIVERIES

MY DELIVERIES

ABOUT GREEN CHEF

ABOUT GREEN CHEF

MANAGING MY SUBSCRIPTION

MANAGING MY SUBSCRIPTION

MY PAYMENTS

MY PAYMENTS

SUSTAINABILITY & PACKAGING

SUSTAINABILITY & PACKAGING

VOUCHERS & OFFERS

VOUCHERS & OFFERS

KETO

KETO

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Food to feel great about

Green Chef emphasises the use of sustainable ingredients and offsets 100% of its operational and distribution-related carbon emissions, as well as 100% of in-box plastic waste.
Green Chef emphasises the use of sustainable ingredients and offsets 100% of its operational and distribution-related carbon emissions, as well as 100% of in-box plastic waste.