MY DELIVERIES
Currently, we deliver to the below locations in the UK:
- UK Mainland
- Jerse
- Guernsey
- Isle of Man
- Isle of Wight
Unfortunately, we are unable to deliver to Northern Ireland and the Scottish Highlands and Islands. If we don’t deliver to you yet, check back for future updates.
We operate a flexible subscription service and you can skip deliveries up to four weeks at a time. Click on the button below to view your scheduled deliveries. To skip a week, click the date you want to skip and hit 'Change or skip delivery' then 'Skip Week'.
Skip Week
Remember to update your account by the deadline, which is 11:59 PM five days prior to your delivery.
Changed your mind? You can also un-skip a delivery by following the same steps above, as long as you do so by the deadline.
Yes, of course, simply click on the button below to change your delivery details.
Change Delivery Address
Please note that any changes need to be made before the deadline, which is 11:59 PM five days before your delivery.
To check which day your delivery is scheduled for, head to Your Account. Alternatively, head to your 'Plan Settings' and scroll down to 'Delivery' here it shows your 'Delivery Window'.
If you are based in Mainland UK, your courier will send you tracking information via email or SMS on the day of your delivery. Please refer to this for up-to-date information, it is more accurate than the information we are able to provide via our app or website.
We operate a leave safe policy so you don't need to be in to sign for meals delivered to your home. Our couriers will leave the box in a safe place following the delivery instructions that you have specified. All of our boxes contain insulation and ice packs to keep your ingredients fresh, just make sure you pop the ingredients in the fridge as soon as you can.
If you'd like to update your delivery instructions, please click on the button below, just make sure your changes are made by the deadline, which is 11:59 PM five days prior to your delivery. If the drop down options aren't suitable for you, please select 'other' and specify your preferred location.
Change Delivery Instructions
Top tips for your delivery instructions:
- Phone numbers are not an effective delivery instruction as not all of our drivers carry mobile phones and we cannot guarantee the driver will call you.
- The drop zone must be accessible (no code required) and free from animals and obstructions.
- The driver can use their discretion to leave your box in a place they deem to be safe if your delivery instructions are not adequate.
Any changes need to be made by 11:59 PM, five days prior to your delivery day. After that, unfortunatley, we're unable to cancel your box. The deadline is important as it ensures that we order and deliver our ingredients in a responsible way, reducing food waste.
We wouldn't want your box to go to waste, so we hope you can enjoy it or gift it to a friend, family member or neighbour.
Our standard delivery window is between 8:00AM and 9:00PM (unless you have selected a morning or evening delivery slot), and your box can arrive anytime within this slot. If this window has passed, please click the button below to get in touch with our Customer Care Team so we can resolve this for you.
Chat With Us
We're really sorry to hear your box hasn't arrived in the condition we'd expect.
Please get in touch with our Customer Care team so we can make it up to you and report the issue. If you can, we'd appreciate it if you could provide any photos of the damage. This is useful for us as we try to prevent this from reoccurring.
Chat With Us
Yes, alongside our recipes, we now also offer a range of Add-ons. These include delicious soups, plant based extras, sides and more.
These will appear at the bottom of your menu and will be offered once you have selected your meals. Don't forget to save your changes when editing your delivery.
My Menu
RECIPES & INGREDIENTS
MY DELIVERIES
ABOUT GREEN CHEF
MANAGING MY SUBSCRIPTION
MY PAYMENTS
SUSTAINABILITY & PACKAGING
VOUCHERS & OFFERS
KETO
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